How can we make the insurance quote and buy process better for customers? This article discusses how UX is the key to unlocking faster, smarter quote and buy
The question about Voluntary Excess (or deductibles as it's called in the US) is something of a beef for the UX team at Pancentric
Home insurance has seen a big shift in Customer expectations, regulatory change, and insurers keeping up with competitors. All of these have focussed the industry on evolving its digital capabilities.
Customer expectations, regulatory change, keeping up with competitors – all of these factors mean that the Insurance industry must continue to evolve its digital capabilities to remain relevant to end customers.
Hastings Direct has invested significantly in their quote & buy experience, scoring high across all DigitalBar test categories
In our latest review of UK car insurers, we assess design practices for quote & buy.
For 8 years, Altus has assessed the digital capabilities of leading UK insurers, focussing on where digital enhances the customer experience.
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