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The team behind DigitalBar

One mission. Two leading consultancies.

DigitalBar is the product of years of insurance sector benchmarking by digital transformation experts Altus Consulting. First iterations of the DigitalBar service focussed on the digital capability rankings of UK Insurers. In late 2022, the scope extended to spot-check usability assessments via a joint venture with customer experience agency Pancentric Digital. These two consultancies now have a shared mission to formalise digital standards in this fast-moving sector and to promote customer-led innovation.

Short profiles of Altus Consulting and Pancentric Digital are given below with links to their websites.

Our focus areas

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Insurance specialism

Altus and Pancentric offer decades of consulting experience in the insurance sector working independently and collaboratively on client engagements across multiple domains and sizes of organisation - from Tier 1 insurers, to MGAs, brokers, start-ups & challenger brands. 

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Digital transformation

Consultancy services focus on re-engineering Insurer operations and improving customer experience. Both businesses offer highly experienced teams of consultants supported by methods and models specifically developed for the insurance sector. 

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Mapping & models

Altus offers market-leading industry models to automatically calculate and visualise operational maturity across 1000s of business capabilities. These have been rigorously tested, designed and refined over hundreds of client engagements.

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UX design

Pancentric provides customer research and journey mapping services to shape proposition and service development, and experience design and digital performance priorities. Their UX design approach is persona and test-driven drawing on DigitalBar benchmarking insights. 

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Altus Consulting

Altus Consulting was founded in 2005 with a mission to drive positive transformation in Financial Services for our clients and their customers. Exclusively Financial Services, and with a focus on Insurance, Altus is proud to have worked with over 250 clients including the majority of the top 20 UK Personal Lines insurers, Commercial Lines and Specialty Markets businesses. Altus Consulting has been recognised as a Financial Times leading UK Management Consultancy for Financial Services each year since 2021.

More about Altus Consulting
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Pancentric Digital

Pancentric Digital was founded in 2003 and is an award-winning digital consultancy with specialist credentials in customer experience and agile transformation in the insurance sector. Clients include leading insurer brands, broker networks and challenger MGAs. Alongside their UX design and consulting services, Pancentric provides SaaS digital insurance solutions, email automation for insurance and intranet/portal solutions.

More about Pancentric Digital
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We've been at the forefront of digital transformation for almost two decades and are delighted to team with Altus on DigitalBar. A trusted, independent benchmark for digital has enormous value to everyone involved in improving customer experience and shaping progress in the insurance sector. Simon Fenn, Co-Founder, Pancentric Digital